An estimate starts with an on-site assessment at your property to determine the scope of work involved in your project including personnel, equipment, and planning required to complete the work. We inspect the tree(s) you have in mind according to your goals (e.g. pruning, removal, etc.) and may take photographs, notes, and measurements, as required. After the assessment we send you a detailed and itemized digital estimate for your review and approval. Provided we can access your property, you don’t have to be present for the assessment but we may have follow up questions or comments after the site visit is complete.

Costs for services can vary widely depending on what is involved in completing any given project. We base your estimate on several factors including time on site, cost of supplies (in the case of tree cabling/bracing), and transportation logistics – including the number of trips to and from your property and material disposal requirements. Like any contractor, we consider all of our operational expenses when pricing work such as personnel, insurance, accounting/bookkeeping, equipment maintenance and servicing, and future company growth. We aim to offer fair and competitive pricing without sacrificing quality, safety, or professionalism.   

We continuously strive to complete projects in a timely fashion. Since our work is exclusively outdoors, weather can, at times, be a factor in scheduling. Projects that are deemed to be emergency in nature may be prioritized over other work however we typically address projects in sequence based on booking date.  

Yes. We carry $5 million in commercial liability coverage that allows us to provide both residential and commercial tree care services.

Typically, you can anticipate we will arrive at your property between 7:00 a.m. and 8:30 a.m., unless your project is smaller in scale and has been scheduled for an afternoon. We kindly ask that any access points to work locations are free of vehicles, pets, and moveable items prior to our arrival. Our daily working hours vary based on seasonal daylight and weather considerations. Depending on the scope of your project, inclement weather like rain, snow, high winds, and lightning may be a factor in determining if rescheduling is required.

We address your project with a customized approach based on your specific goals and preferences. We can be contracted to attend to only the technical aspects of your project, just the clean-up and disposal of material, or both the technical and material handling components of the work. We work with you during the estimating stage to understand the extent of services you require and plan accordingly.

No, you don’t have to be present while the work is occurring. We aim to ensure the particulars of your project have been discussed in sufficient detail prior to commencing so you don’t have to take time away from work or other commitments on your calendar. We fully understand that some customers prefer to be present while the work is taking place however, we kindly ask that work zones are kept free of people – and furry friends – to ensure safety is maintained.

We take protecting your valuable property and landscape finishes seriously. During the estimating stage, we ensure we gather the important details about your property like locations of property lines (if required), tile/septic beds, irrigation and drainage systems, and other services that are below grade. We take into consideration your preferences so that when the project is complete, you’re satisfied with the finished result.   

We have adopted a firm “no assistance” policy for safety and liability reasons. If you plan to take care of some aspects of the project afterward such as managing brush or cutting up wood, please let us know during the assessment so we take this into consideration.

We require a 10% deposit on projects over $1,000.00 to confirm a booking. Deposits help to prevent unplanned gaps in our calendar and allow us to schedule our projects without down time or interruption.

We accept payment by e-transfer, cash, cheque, and credit card. For credit card payments in excess of $1000.00, we apply a 2% convenience fee to cover the associated transaction cost.

We don’t surprise our customers with unexpected price changes, and we don’t have any hidden fees. We seldom need to adjust a project’s final cost from the original estimate amount however if a price increase is required due to unforeseen factors that arise during the work, we communicate with you as soon as possible so you are aware of those factors and have opportunity to decline any potential price adjustments and associated work.